Encore Technologies
AV Field Engineer
AV Field Engineer Classification: Exempt
POSITION OVERVIEW: The AV Field Engineer is responsible for diagnosing and repairing various types of audiovisual, videoconferencing, and IT-related systems. This position requires thinking independently and working within the specified guidelines with minimal supervision.
ROLES AND RESPONSIBILITIES:
- Ability to lead small to large-scale AV projects including new construction
- Assumes the responsibility of leading a team of technicians on large-scale AV build-outs
- Ability to work efficiently in a fast-paced environment
- Reporting accurately daily to the assigned project manager
- Analyze and interpret system drawings
- Perform installation, adjustment, and operation of audiovisual equipment such as cameras, speakers, displays, projectors, and microphones
- Cable management above ceilings, under tables, and within racks
- Pull and terminate various types of cabling connections (CAT6, Crestron DM, Cresnet, RS232, Speaker wire, mic wire, XLR connectors, phoenix connectors, soldering, etc.)
- Ability to solder
- Registration and setting changes of VTC codec endpoints (Cisco, Poly)
- Proficient with QSC, Crestron, Extron, Biamp, Shure, Cisco, and Poly hardware components
- Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN
- Perform hardware upgrades to all AV components
- Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software
- Adjust and fine-tune digital signal processors (DSP) including QSC and Biamp
- Verify that installations are correct and recommend corrective action if necessary
- Ability to work with a remote system programmer to load and diagnose problems and interfaces
- Commission complex systems, troubleshoot issues, and optimize systems for final testing and turnover to clients
- Comfortable and able to communicate with C-Level executives
- Ability to perform knowledge transfer and educate customers on installed equipment and receive a final sign-off from the customer showing job completion
- Compile and submit all project-related deliverables including redlining CAD documents
SUCCESS FACTORS:
- 80% Travel Ability Nationwide (MUST live near an international airport)
- A high level of customer centricity
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast-paced/high-volume environment
- Excellent verbal and written communication skills
- Exceptional Critical Thinking skills
- Detail Oriented- a high level of attention to detail is required
- A high level of time management, accountability, and prioritization skills
- Self-motivated, goal-oriented, and driven to accomplish department goals
- Ability to be organized, problem-solve, and be solution-oriented
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Certifications: CTS-I, Extron AVA, Q-SYS Level I & II, DMC-E-4K, DMC-D-4K, AMX-ACE, Biamp TesiraFORTE´ – Preferred
WORK ENVIRONMENT/EDUCATION EXPERIENCE:
- May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
- When working on-site, will be required to wear common protective safety equipment, such as safety glasses, gloves, hearing protection, and a hard hat
- 6+ years’ experience in collaboration or Audio-Visual Integration
- High School Diploma or equivalent experience preferred
Nor-Com, LLC. is an equal-opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.