AV Field Engineer


Encore Technologies

AV Field Engineer

AV Field Engineer Classification: Exempt

POSITION OVERVIEW: The AV Field Engineer is responsible for diagnosing and repairing various types of audiovisual, videoconferencing, and IT-related systems. This position requires thinking independently and working within the specified guidelines with minimal supervision.


  • Ability to lead small to large-scale AV projects including new construction
  • Assumes the responsibility of leading a team of technicians on large-scale AV build-outs
  • Ability to work efficiently in a fast-paced environment
  • Reporting accurately daily to the assigned project manager
  • Analyze and interpret system drawings
  • Perform installation, adjustment, and operation of audiovisual equipment such as cameras, speakers, displays, projectors, and microphones
  • Cable management above ceilings, under tables, and within racks
  • Pull and terminate various types of cabling connections (CAT6, Crestron DM, Cresnet, RS232, Speaker wire, mic wire, XLR connectors, phoenix connectors, soldering, etc.)
  • Ability to solder
  • Registration and setting changes of VTC codec endpoints (Cisco, Poly)
  • Proficient with QSC, Crestron, Extron, Biamp, Shure, Cisco, and Poly hardware components
  • Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN
  • Perform hardware upgrades to all AV components
  • Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software
  • Adjust and fine-tune digital signal processors (DSP) including QSC and Biamp
  • Verify that installations are correct and recommend corrective action if necessary
  • Ability to work with a remote system programmer to load and diagnose problems and interfaces
  • Commission complex systems, troubleshoot issues, and optimize systems for final testing and turnover to clients
  • Comfortable and able to communicate with C-Level executives
  • Ability to perform knowledge transfer and educate customers on installed equipment and receive a final sign-off from the customer showing job completion
  • Compile and submit all project-related deliverables including redlining CAD documents


  • 80% Travel Ability Nationwide (MUST live near an international airport)
  • A high level of customer centricity
  • Strong team player with the ability to adapt to diverse team members
  • Ability to perform in a fast-paced/high-volume environment
  • Excellent verbal and written communication skills
  • Exceptional Critical Thinking skills
  • Detail Oriented- a high level of attention to detail is required
  • A high level of time management, accountability, and prioritization skills
  • Self-motivated, goal-oriented, and driven to accomplish department goals
  • Ability to be organized, problem-solve, and be solution-oriented
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Certifications: CTS-I, Extron AVA, Q-SYS Level I & II, DMC-E-4K, DMC-D-4K, AMX-ACE, Biamp TesiraFORTE´ – Preferred


  • May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
  • When working on-site, will be required to wear common protective safety equipment, such as safety glasses, gloves, hearing protection, and a hard hat
  • 6+ years’ experience in collaboration or Audio-Visual Integration
  • High School Diploma or equivalent experience preferred

Nor-Com, LLC. is an equal-opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.


Tagged as: AV Field Engineer