Onsite IT Technician


Encore Technologies

Onsite IT Technician Cincinnati, OH

Onsite IT Technician

Regional Travel Required. 

Minimum Knowledge, Skills, and Abilities Required:

Associates Degree and/or 2+ years equivalent work experience in the technology support field.

Experience with hands-on technology hardware support, including hardware repair and replacement desired. Ability to travel locally to various worksites required. Skilled at providing excellent customer service interactions in addition to technical support.

CompTIA A+ and/or HDI Desktop Advanced Support Technician certifications are highly desirable.

Core Function:

The Onsite Technician is central to Encore Technologies’ Workspace Services Onsite IT

offering. Onsite Technicians provide local, hands-on technical support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT hardware lifecycle activities including imaging, deployment, retrieval, repair, and more. This role works in varied environments and may require local vehicle travel from one work site to another on a daily basis.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a similar, related, or logical assignment to this position.

Provide exceptional customer service to our clients/customers.
Complete project- and/or ticket-based work that is assigned on a regular basis.
Troubleshoot, diagnose, and resolve technology issues including those related to application, I/O, hardware, and more.
Collaborate with teammates and client points-of-contact to ensure work is done effectively and efficiently.
Perform hardware lifecycle activities including imaging, deployment, maintenance, retrieval, repair, and disposal as appropriate.
Participate in training to grow and improve skillset.
Interact and liaise with internal leadership on escalations and service improvement objectives.
Work with occasionally minimal supervision in a productive and professional manner.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Some ability to handle fine/delicate parts or hardware may be required. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must be able to lift up to 50 LBS.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use

written and oral communication skills; read and interpret data, information, and documents;

analyze and solve problems; use math and mathematical reasoning; learn and apply new skills

and information; perform highly detailed work on multiple, concurrent tasks; and interact with

colleagues, Clients, and Vendors. Employees must maintain composure in a fast-paced, high

a quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally mobile in nature and may require standing and walking for up to 55% of the time. Work is generally performed within an office environment, with standard office equipment available.

Visit our website to learn more about Encore Technologies and find out why Business Courier ranked us the 2019 Tech Company of the Year. https://encore.tech/ Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Tagged as: Onsite IT Technician