Encore Technologies
Operations Analyst Cincinnati, OH
Encore Technologies is seeking an Operations Analyst.
This is an onsite role in Cincinnati OH
The work schedule is 7:00 PM-8:00 AM Friday-Sunday
Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our customer’s strategic and transformative initiatives.
Minimum Knowledge, Skills, and Abilities Required: 1+ years of experience working in IT support or service desk environments. Beginner-to-intermediate level understanding of networking and server basics is preferred.
CompTIA A+, Server+, and/or Network+ certifications desired. HDI Support Center Analyst certification is a plus.
Core Function:
The Operations Analyst executes Command Center objectives in the remote monitoring and alert response realms for both internal and external infrastructure. This includes network, server, storage, database, and cloud monitoring. Operations Analysts are responsible for engaging in timely response as well as incident management procedures as defined by environment-specific operational runbooks. This role reports to the Operations Supervisor.
Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.
Monitor service queues for alert tickets.
Monitor pane-of-glass environment monitoring tools for alerts or irregularities
React to alerts in an expedited fashion.
Follow detailed runbooks that describe processes for an alert response. Perform Level 1 Analysis and Triage of alerts as appropriate.
Generate and host technical support bridges in response to alerts as appropriate.
Communicate with key incident/alert response personnel both within the company and externally.
Thoroughly document activities participated in, including alert responses and technical support bridge timelines.
Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support our workforce’s diverse cultures, perspectives, skills, and experiences.